These terms and conditions are valid from 1 March, 2018 until further notice. Updated terms and conditions are published here, so please visit this page regularly. The Seller has a right to update these terms and conditions at any time without a prior notice. The terms and conditions that apply to a contract between the Seller and a customer are the terms and conditions valid at the time of the purchase order.
Seller’s contact details for customer service, contacting and complaints:
Väisänen Design Oy (the “Seller”)
Business ID: 2843586-6
Vanttitie 13 A 1
Tel: +358 44 365 6165, Monday to Friday, 10 AM to 4 PM EET (excluding public holidays)
These terms and conditions shall apply to all contracts of sale made by and between the Seller and a customer. Contracts can be formed for instance by placing an order for products on the Seller’s website www.vaisanendesign.com, by email, by phone, in writing or otherwise. By placing an order for products a customer agrees that the sale shall be solely and exclusively governed by these terms.
Formation of a contract
A contract is formed between the Seller and a customer when the Seller has acknowledged a purchase order a customer has placed on Seller’s website or otherwise. The Seller has a right to not acknowledge an order placed by a customer. All order acknowledgements, invoices or receipts shall be provided in electronic form only (e.g. email). A customer placing an order with the Seller must be at least 18 years old.
Cancellation by the Seller
Regardless if the Seller has acknowledged a purchase order or not, the Seller has a right to cancel an order made by a customer if (1) the ordered products are not available for any reason; (2) the product(s) cannot be delivered to the address provided by the customer or the delivery would be unreasonably expensive, difficult or restricted by local import laws; (3) the Seller has reason to believe that the order for products was placed by a minor (under 18 years old); or (4) the customer has not provided accurate or sufficient contact and other details for processing the order and payment of products. If a customer has paid for the products prior the Seller’s cancellation, the payment shall be returned to the customer.
Customers and deliveries within the European Union. All prices for products are in euros and are VAT inclusive (24 %) in accordance with the applicable laws in force from time to time.
Customers and deliveries outside the European Union. For customers and deliveries outside the EU, the prices are shown and the products are sold VAT exclusive. If local laws require payment of import customs or duties for importing the products to customer’s address, these are payable by the customer in accordance with applicable laws.
The Seller delivers products worldwide. Cost of delivery shall be added to the prices and payable by customer. Certain more expensive products may not have any delivery costs for the customer. This is indicated in the relevant product pages.
Deliveries outside the European Union. All deliveries outside the EU shall be made with FedEx or DHL. The cost of delivery is 15 euros (VAT 0 %).
Deliveries in the European Union. All deliveries in the EU shall be made with FedEx or DHL. The cost of delivery is 15 euros (including VAT 24 %).
Deliveries in Finland. Deliveries in Finland shall be made with DHL or Posti. The delivery is free of charge.
The delivery time for products is usually between 1 and 4 weeks depending on the product, the Seller’s stock, required customization, availability of raw materials and delivery address. The Seller can give a delivery estimate in connection with the purchase order, but the customer accepts that such estimate is non-binding and only Seller’s best estimate of the delivery time. The Seller is not liable for a delay caused by reason outside the Seller’s control (force majeure).
The Seller offers payment by credit card (Visa, MasterCard, American Express). All payments are made safely and securely by using a third party’s, Stripe’s (www.stripe.com), payment processing services. When you pay with credit card, the card will be charged when placing the order.
All payments for prices and delivery costs shall be made in euros, unless otherwise notified by the Seller.
Defects in products
The Seller warrants that the ordered products will be delivered undamaged and in the ordered quantities. The Seller is also liable for product defects subject to applicable mandatory consumer protection laws.
The customer is responsible for inspecting the products immediately after delivery and must notify the Seller’s customer service by email of any product defects. If the package was damaged during the delivery, the customer must also notify the company responsible of the delivery. When notifying of a defect, the customer must also show a receipt of the purchased product.
A customer has a right to cancel an order within 14 days from receiving the products. However, a customer has no cancellation and return right regarding products that were made to order or otherwise manufactured or modified to customer specifications (including engravings to jewellery).
If you are a customer and entitled to cancel an order and wish to do it, we ask you to please contact us for return instructions.
To get the return instructions send email to firstname.lastname@example.org including following information:
- Customer name
- Customer’s address
- Phone and email (for organizing the return)
- Order number
- Order date
- The products you wish to cancel (and return)
If the customer is entitled to cancel the order and return the product, the product must be returned no later than 14 days after making the written cancellation request.
If the customer returns the product according to the Seller’s instructions, the return is free of charge for the customer.
The payment for returned products (including payment of original delivery costs) shall be returned within 14 days from reception of the returned products. The payment shall be returned using the same payment method as the original payment was made. The customer is entitled to full refund only when the Seller has received the returned product and the product is undamaged and unused.
The Seller is not liable for any breach, delay or defect caused by reasons outside the Seller’s control (force majeure events), regardless of whether the circumstances in question could have been foreseen.
Applicable law and dispute resolution
These terms, the contract of sale as well as any dispute between the Seller and a customer shall be governed by the laws of Finland.
Any litigation or dispute arising between the Seller and a customer under these terms will be resolved by the Pohjois-savo district court in Finland. If the customer is a consumer domiciled in the EU, it cannot be deprived of the rights granted to him/her by the mandatory consumer protection laws of his/her country of domicile. A consumer may always institute proceedings in the district court of its domicile. Consumers may also use the ODR platform managed by the European Commission to settle their disputes. This platform can be found on ec.europa.eu/odr. Finnish consumers may always refer a dispute to the Finnish Consumer Disputes Board (see more: kuluttajariita.fi and kuluttajaneuvonta.fi). The Seller shall also have the right to bring up any claim related to a due receivable from the customer in the district court where the customer is domiciled.
Additional terms applicable to corporate customers
Limitation of the Seller’s liability. In no event is the Seller liable to customer for any indirect, consequential, punitive or incidental damages, including without limitation any damages for business interruption, loss of use, data, revenue, profit or third party claims. The liability of the Seller to customer in respect of any claim for loss, damage, cost or expense shall in no event exceed the VAT exclusive price paid by customer for the products. These limitations of Seller’s liability shall be applied to the fullest extent provided by mandatory provisions of applicable laws.