Terms & Conditions
Seller’s contact details for customer service, contacting and complaints:
Väisänen Design Oy (the “Seller”)
Business ID: 2843586-6
Vanttitie 13 A 1
Tel: +358 44 365 6165, Monday to Friday, 10 AM to 4 PM EET (excluding public holidays)
Formation of a contract
Cancellation by the Seller
CUSTOMERS AND DELIVERIES OUTSIDE THE EUROPEAN UNION: For customers and deliveries outside the EU, the prices are shown and the products are sold VAT exclusive. If local laws require payment of import customs or duties for importing the products to customer’s address, these are payable by the customer in accordance with applicable laws.
DELIVERIES OUTSIDE THE EUROPEAN UNION: All deliveries outside the EU shall be made with FedEx or DHL. The cost of delivery is 15 euros (VAT 0 %).
DELIVERIES IN THE EUROPEAN UNION: All deliveries in the EU shall be made with FedEx or DHL. The cost of delivery is 15 euros (including VAT 24 %).
DELIVERIES IN FINLAND: Deliveries in Finland shall be made with DHL or Posti. The delivery is free of charge.
The delivery time for products is usually between 1 and 4 weeks depending on the product, the Seller’s stock, required customisation, availability of raw materials and delivery address. The Seller can give a delivery estimate in connection with the purchase order, but the customer accepts that such estimate is non-binding and only Seller’s best estimate of the delivery time. The Seller is not liable for a delay caused by reason outside the Seller’s control (force majeure).
All payments for prices and delivery costs shall be made in euros, unless otherwise notified by the Seller.
Defects in products
The customer is responsible for inspecting the products immediately after delivery and must notify the Seller’s customer service by email of any product defects. If the package was damaged during the delivery, the customer must also notify the company responsible of the delivery. When notifying of a defect, the customer must also show a receipt of the purchased product.
If you are a customer and entitled to cancel an order and wish to do it, we ask you to please contact us for return instructions.
To get the return instructions send email to email@example.com including following information:
- Customer name
- Customer’s address
- Phone and email (for organizing the return)
- Order number
- Order date
- The products you wish to cancel (and return)
If the customer is entitled to cancel the order and return the product, the product must be returned no later than 14 days after making the written cancellation request.
If the customer returns the product according to the Seller’s instructions, the return is free of charge for the customer.
The payment for returned products (including payment of original delivery costs) shall be returned within 14 days from reception of the returned products. The payment shall be returned using the same payment method as the original payment was made. The customer is entitled to full refund only when the Seller has received the returned product and the product is undamaged and unused.
Applicable law and dispute resolution
Any litigation or dispute arising between the Seller and a customer under these terms will be resolved by the Pohjois-savo district court in Finland. If the customer is a consumer domiciled in the EU, it cannot be deprived of the rights granted to him/her by the mandatory consumer protection laws of his/her country of domicile. A consumer may always institute proceedings in the district court of its domicile. Consumers may also use the ODR platform managed by the European Commission to settle their disputes. This platform can be found on ec.europa.eu/odr. Finnish consumers may always refer a dispute to the Finnish Consumer Disputes Board (see more: kuluttajariita.fi and kuluttajaneuvonta.fi). The Seller shall also have the right to bring up any claim related to a due receivable from the customer in the district court where the customer is domiciled.