• General

    We respect the privacy of our customers. However, in order to operate our business and sell jewellery online, we need to collect and process some personal data, such as name, contact details and other information described in this privacy policy. We process your personal data in compliance with this privacy policy and applicable laws, so we ask you to read this policy carefully. We may do updates to this privacy policy from time to time associated with development of our business operations or changes in applicable laws. Updated privacy policy can be found from our website, so we ask you to visit this page from time to time.

  • For what purposes is personal data collected and used?

    We collect, store and process your personal data only for predefined purposes. The main purposes for processing personal data are:

    Sales, delivery and returns. Our main purpose for collecting and storing personal data is processing customer orders for our products, handling payments, arranging deliveries as well as handling possible returns.

    Marketing. We collect and use personal data for marketing purposes, including marketing analytics, direct email marketing (based on consent) as well as targeting advertising in search engines and social media channels.

    Customer communications, feedback and handling complaints. We use personal data for communicating with existing and potential customers, responding to requests, handling their feedback as well as possible complaints about our products.

    Developing our offering and business. We may also use personal data to develop our product range and offering within the area of jewellery business.

    Fulfilling other contractual and legal obligations. Personal data may also be collected and processed for fulfilling legal obligations, such as responding to requests made by authorities.

  • What data do you collect about me and from which sources?

    We collect personal data about you mainly from yourself when you contact us or purchase our products. We may also collect personal data about our website visitors with Google Analytics to analyse our website use, develop it further and for targeting relevant marketing content for our customers and website visitors.

    Typically we may get following personal data directly from you or during your purchase of our products:

    • Name
    • Delivery address
    • Order and payment information
    • Email address
  • What is the basis for processing my personal data?

    We make sure that we always have a legal basis to process your personal data. We may process your data on a several different basis. Firstly, we may process your data to fulfill and execute a contract, such as deliver and collect payments regarding ordered products. Secondly, we may process your data also to further our legitimate interests, which are especially handling customer feedback and developing our jewellery offering. With your consent we may send you email newsletters and marketing messages. Finally, we may also process your personal data to fulfill legal obligations, such as bookkeeping and requests made by authorities.

  • Who processes my personal data and is it transferred to anyone else?

    Primarily your personal data is processed by people within our own organization. However, some subcontractors may process or have access to our personal data based on agreements we have with them. Firstly, our website is hosted and maintained by Finnish service providers. Secondly, we use Mailchimp for sending email newsletters to subscribers. In these situations, we make sure that the confidentiality of your personal data is secured and data is otherwise processed lawfully. We may also disclose information to fulfill our other contractual or legal obligations or when a legal authority requires a disclosure. We may also disclose your personal data if we are a party of a business sale, such as a merger or an acquisition.

  • Is my data transferred outside the EU?

    By default, your data is not transferred outside the EU. Only exception is the use of Mailchimp for sending email newsletters to those who have subscribed for it. Mailchimp is a US-based company and has a EU-US Privacy Shield certification.

  • How long is my data stored?

    We will not store your personal data for longer period than is necessary for its purpose or required by contract or law. The storage times for personal data may vary based on its purpose and the situation. Mainly we store for longer periods email address only.

  • How is my data stored and kept secure?

    Your data is stored on the servers provided by our service providers, which are secured according to general industry standards and practices. We consider and keep your personal data confidential and do not disclose them to anyone else than those who need it for their work or confidentially to our subcontractors based on contracts we have made with them. Access to your personal data has been protected with user-specific logins, passwords and user rights.

  • Is it mandatory to provide personal data? What happens if I don’t give it to you?

    If you don’t provide us some of your personal data or allow processing of it, it is very likely that we cannot serve you and fulfill the purpose of our business, as we sell products online. If you don’t want us to process your data, we ask you to not provide us any personal data.

  • Does your website use cookies and what are those?

    We use cookies on our website to provide the best possible user experience for our website visitors. Cookies are small text files that are placed on a web user’s computer and are designed to hold a modest amount of data particular to a user and a website. Cookies give us information how users use our website. We may use cookies to develop our website and services, analyse website use as well as target and optimise marketing efforts. If you do not wish to receive cookies, you may set your web browser to disable them. Please note that most browsers accept cookies automatically. If you disable cookies, you should understand that certain services at our website may not function correctly.

  • What rights do I have relating my personal data?

    Withdraw your consent. If we process personal data based on your consent, you can at anytime withdraw your consent by notifying us, for instance by sending email to hello@vaisanendesign.com.

    Access to data. You have the right to have confirmed if we are processing your personal data and also to know what data we have about you. In addition, you have right to some supplemental information described in the law about the processing activities.

    Right to have errors corrected. You have the right to request that we correct any inaccurate or outdated personal data we have about you.

    Right to prohibit direct marketing. You have the right to request that your personal data is not processed for direct marketing purposes by sending us email to hello@vaisanendesign.com.

    Right to object processing. If we process your personal data based on public interest or our legitimate interest, you have the right to object processing of your data, to the extent that there is no such significant other reason that would override your rights or the processing is not necessary for handling legal claims. Please notice that in this situation we may not be able to serve you anymore.

    Right to restrict processing. In certain situations you have the right to require that we restrict processing of your personal data.

    Right to data portability. If we process your personal data based on your consent or fulfilling of a contract, you have the right to require transfer of the data you have provided to us to another services provider in a commonly used electronic format.

  • How can I use my rights?

    You can execute and use your rights by contacting us, for instance by sending email to hello@vaisanendesign.com. In such case, we ask you to provide us your name, contact details, phone number as well as a copy of valid personal ID, such as a driver’s license or passport, so we can verify your identity. If you consider that the processing of your personal data is not lawful, you can always also make a notification to a supervisory authority.

  • Can this privacy policy be updated?

    We may make updates to this privacy policy when our operations change or develop. Also changes in law may make it necessary to update this privacy policy. The changes become valid once we have published them in the form of an updated privacy policy. Therefore, please visit this page and read this privacy policy from time to time.

  • Who can I contact in privacy matters?

    Contact details:
    Väisänen Design Oy
    Business ID: 2843586-6
    Vanttitie 13 A 1
    70460 Kuopio
    FINLAND
    www.vaisanendesign.com
    Email: hello@vaisanendesign.com